Welcome And Why Service Wins

Julian Placino 0:00

Welcome to the Home Services Success Stories podcast powered by Peakzi, the number one AI platform for growing your home services business. I'm Julian Placino, your host, and we have a great show in store for you today because today we have Amber and Mario Traina, who are co-owners at Allied Electric Heating and Air. Amber and Mario, welcome to the show. How are you?

Speaker 3 0:22

Thank you.

Julian Placino 0:24

Yeah, this is a long time coming. We've had this rescheduled a few times, so I'm excited to finally get to know you and dig in and share your success story. So let's jump in. So, well, I guess each of you, Amber and Mario, share just a bit about your background and kind of your journey so far with Allied.

Speaker 2 0:41

Sure. So let's see, our background, we both lived in New York City. Um, that's where Mario learned all of, you know, that's where he learned his electrical trade for almost 20 years by the time we moved out here. Um doing residential, industrial, commercial, and held to the highest standards, of course, in New York City. And then um, my background is in business conference production, where we've had to put together conferences on customer experience. So I got to learn a whole lot about um what makes a customer experience stand out at a company

From New York City To Arizona

Speaker 2 1:17

and that ultimately it starts with employees.

Julian Placino 1:20

Interesting. I'm curious. So how does that sort of uniquely, how has that sort of uniquely equipped you for what you're doing today?

Speaker 2 1:27

Yeah, so it was it was so helpful because I've always had a heart and passion to, I always wanted to help people with whatever career I ended up choosing. And then when I worked at the um the business conference um production company, one of my roles was to put together the topics, agendas, and speakers, et cetera, for the um for the event. And to do that, I had to interview C-suite level executives who were in charge of the customer experience at large and small organizations, from LegalZoom to Pepsi to Nike and Disney, um, all across the board. And and most of them, always the customer experience, more often than not, boiled down to how um you have to have a great team culture and treat the employees right first. Because when that happens, then naturally it's gonna their positivity and joy from showing up at work is gonna exude to the customers and enhance their experience overall.

Julian Placino 2:27

Very interesting. And I know that's a key to success we're gonna be discussing about. So, really interesting about that, that Genesis piece. So, Mario, tell us a bit about your background. How did you first fall in love with the trades and what inspired you to ultimately start and own your own business?

Speaker 1 2:41

Yeah, um, so started uh around 2001. I became an electrician. I went to school for uh recording music. Um, and that industry led me into becoming an electrician because I was trying to get into a studio and um uh I was told that if I become an electrician, I'll be able to work in any studio. So I went and got a job for an electrician. Very shortly after that, I got into the union and uh had a career in New York doing a lot of um high-rise work, uh subway work, uh just a lot of different areas of electrical work. Commercial, I was uh in the in the commercial industry for a long time. Moved out to Arizona with me and Amber, obviously, and um just really wanted to, I saw an opportunity. Well, we both saw an opportunity for uh growth in the area of of service out here uh from where we are. Uh there wasn't there's service, but there wasn't a high level of service. So we we kind of felt like we could do a really good um job at uh at creating an environment where we could provide that service and and with both of our skill set, uh we had a really great opportunity to to make that happen. So um opened up Allied Electric in 2019, uh September of 2019, and uh we were off to races. And um, yeah, it's been pretty pretty um a pretty great ride so far. So yeah.

Julian Placino 4:07

And that's how it all started. It seems like you saw a specific gap of like how services can be elevated. Well, now having been in business since since 2019, what do you think Allied Electric really does today that allows you to stand out as home services leaders?

Speaker 1 4:22

That's a great question. Yeah, so I would say our our ability to communicate. So we're very strong on communication and our culture in our company. Uh, we're very intentional about who we we bring onto our team. Um, it all starts with uh mentality, their attitude, uh, and obviously their skill set, uh, but there's a big focus on on their attitude and um and what they're looking to do.

Speaker 2 4:45

Yeah, and I just to echo what Mario is saying, I completely agree with part of what a huge part of what of what makes us stand out is our ability to hire right. We pay very close attention to making sure we have the right people on our team who not only are extremely professional and respectful and great at educating the customers, but they're great at educating the customers because they're experts in their field. And then we're very careful to choose those right people. Um, so that because that is the customer experience, is the people that are in their home. Yeah.

Julian Placino 5:22

Yeah, it really is. That's where the the boots hit the ground. That is, you know, ground zero when it comes to delivering uh the service. So, well, let's go into that since we're here now. Talent,

Hiring For Attitude And Culture

Julian Placino 5:31

culture, and hiring. So when you think about Allied Electric and as a place to work, what do you think truly sets your team and culture apart in order to attract the best talent in the field?

Speaker 1 5:44

Training. Uh I think it's it's kind of everybody, um, it's it's known here that we we train. We're very intentional about training. Uh we're diligent about it. Uh it's weekly. Um, we we are always striving to be better as a as a company, as a team. We have weekly meetings where we all get together as a whole company and we, you know, we we go through what we see that's but that's different out there. What could we implement? How can we make our services better? How do we better serve the customer? It's always about how to how do we better serve the customer? For me and Amber, it's about how do we better better serve our team. Because if we serve our team and we keep offering them opportunity and and growth, they'll pass that along to the customer and it'll be great customer service, which it has been.

Speaker 2 6:26

Yeah, and we're we we we post our values, right? Our our team culture values in our office, um, but we don't just set it and forget it right there. We do a very, we're very intentional about actively maintaining that team culture as well. And, you know, if there if there's any toxicity that that starts leaking leaking through, a lot of business owners, I think, number one, especially contractors or any business owner really, they don't want to start growing because of the people management aspect. And it's a it's a big um undertaking. It's a big undertaking. Um because it's it's definitely a muscle that you have to train and and learn. Um but but yeah, I mean, having having that active maintaining of the team culture because if there's something that comes up, we actively do whatever we can to talk about it, have open communication, open communication and mutual respect, and move forward together. Um, rather than, you know, like I don't know, some business owners might not want to deal with it, so they stick their heads in the sand and let them fend for them themselves, which is great to an extent because we're all adults, but sometimes um we need to be mediation. Yeah, it needs to be mediation. So we have to play counselor sometimes.

Julian Placino 7:45

Gotcha. Well, you spoke a bit about value. So what exactly are your values and how do they show up in application in the day-to-day of the business?

Speaker 2 7:56

So yeah, so how do the sorry say that again? How do the values show up in the day to day to day of the business?

Julian Placino 8:02

Yeah, you mentioned uh your values. So what are your values and how do they show up day-to-day in the business?

Speaker 2 8:09

So, I mean, yeah, we have our we our team culture values, um, positive attitude, have fun. So we work hard, but have fun.

Speaker 1 8:17

Accountability, family.

Speaker 2 8:18

Well, those are the core values. Yeah, team culture values is the the fun, positive attitude, open communication, mutual respect. And then as Mario was speaking to the team, the core company values of having authenticity. So being true to who you are, um while while giving the the customer um the utmost and service and and integrity. That's huge. Um, because if you don't have integrity here, then you know we we don't tolerate anything less than that. No matter how somebody's performing, if the integrity piece is missing, that's it's just not gonna work because it it it we want to do everything, yeah. We just want to do everything we can to protect the culture and keep everybody, the team having a great experience and the the company is or the customers as well.

Julian Placino 9:11

Gotcha. So real real emphasis on on character and and personal development in that regard to make sure that you have a real tight culture. So um, so Mario, as far as the training, is there anything that kind of stands out in your mind about what you do better than perhaps some other um electrician companies

Training Tech Skills Plus Communication

Julian Placino 9:28

when it comes to training and and why that would entice you know top talent to come work for your organization?

Speaker 1 9:33

Yeah, that's another great question. So um it's two parts, right? There's a technical training and then there's communication training. So we we we do both because I think it's very important to have both, right? Because if you can't communicate effectively, if you can't um show a customer, you know, how you can help them in and meet them where they're at, you won't get the opportunity to actually do the work and help the customer. So training on on basically how we present ourselves, how we show up at the door, how we show up for the customer, how we walk through the house is a it's it's a very strategic process about how we do that. Um uh how we get them taken care of, how to build options, um, you know, uh, and just basically taking care of them on a level that actively listening. Now, most people don't actively listen. Um, they're just waiting, you know, to speak or or to make some statement about what they could do for the customer. But if you can't identify what the customer's needs are, what their wants are, you're really not gonna be able to meet them where they're at and help them the way that they should be helped, or the way that they want to be helped. So that's very important. Uh, and we we spend a lot of time focusing on that communication, that training.

Julian Placino 10:42

Gotcha. So kind of part part technical skills and soft skills that makes a well-rounded uh field technician. So 100%.

Speaker 1 10:49

And it helps them communicate with each other, it helps them at home, it helps them in all areas of their life, not just not just in the you know, in in the workspace, but but everywhere.

Julian Placino 10:58

So I love that. So so kind of an interesting um stat here. It looks like you all have grown Allied almost 10x in the last five years. Is that correct?

Systems That Powered 10x Growth

Speaker 3 11:09

Yeah, yes.

Julian Placino 11:10

Okay, wow. And much of it you attribute to, of course, the people in the culture which you're speaking to, but it's well, it's strong systems and processes. So give us a bit about what some of those systems or processes are that have allowed you to grow and scale.

Speaker 2 11:26

Sure. So um, I mean, we do belong to an organization that is nationwide and is an incredible business resource for roofers, plumbers, electricians, and HVAC technicians. Um, and really it's our our knowledge base started there because we we always wanted to grow and and do everything we could for this community, but tapping into that resource um allowed us, gave us access to the knowledge to take us there. How how to give that value to the customer every step of the way, from the first phone call to the moment the electricians walk out the door, there's all kinds of, it's a lot of little things, right? That that add to a successful call. It's not just one one big thing or one secret, it's a lot of little things that um we have to include every step of the way.

Speaker 1 12:20

Yeah, I think the biggest, one of the biggest things is when you know, looking at things as opportunities, right? Like if there's a mistake, if somebody drops a ball in communication, something that's like, okay, what went wrong? What what did we miss it, right? And what do we need to do next time to ensure it doesn't happen again? Let's put a uh an SOP together and put that into effect, deploy it immediately so it doesn't happen again. It's always looking at things, never, and it's never a culture of blame, it's always about accountability about okay, great, this happened, let's keep moving, let's keep going, but let's do better. You know, I don't think what makes a company great is is that they don't they don't make mistakes and and they don't um things don't go wrong. It's it's how they show up in the face of those mistakes, how they how they're accountable, and and um, and that's reflective of the team that you have. You know what I mean? If you have people who aren't that don't have the right mindset, you'll you'll never have that. So I think that that's one of the main ingredients to why we've been able to grow so quickly, um, because we are we are hiring people with the right mindset to begin with, people who want to grow.

Speaker 2 13:17

Yeah, yeah, and part of those processes also include, even from an internal um, you know, back behind the scenes point of view, is keeping a close track of your KPIs, key performance indicators. Uh, because a lot of you know, your standard contractor out there, we weren't doing it before. We didn't know how to track it, how to track or what to track. So when we um when we learned about things such as close rates and um you just different metrics that allow us to track success and make business decisions from that, allowed us to really use that as a tool as well as um the processes, which are recipes for success.

Julian Placino 14:03

Yeah. So so kind of one of the main things I heard is that if you are making a mistake or whatnot, really owning it, not trying to sweep it under the rug, but learn from it and making improvements to the business along the way. Um, so I think that's really great. Can you think of anything recently that you may have tested a new idea or a mistake that you made, then you've applied that and has it really helped shape the business in a very positive way?

Right Seat Roles For Better Calls

Speaker 2 14:28

Yes. Um the big one that that comes to my mind is one that we learned about about a year and a half or so ago. Um because the the way that our electricians, um, and we we have HVAC technicians as well now, too, but before they, before that division came on board, um our each electrician was they were responsible for they were kind of had kind of had to be unicorn. So they had to be, they had to love talking with the customer and educating the customer about options, closing, uh, closing a deal and also getting the materials, installing the work. Um so rather than have that one person go out and um and bid the job, scope out the work, be responsible for every step of the process, um, we learned about a new model where you really it allows people to be on the right seat of the bus, right? So somebody who loves talking with customers and um just loves educating them and giving them the best options for their needs, um, they're the ones who strictly show up first. Show up first, they go out, scope out the work, move on to the next, and they continue to scope out the work and set that call up for success, set that job up for success for an install team who maybe the install team, they love to their focus and their pride and joy comes with doing installing accurate work safely, cleanly. Um, and it really, again, just allowed everybody to be on the right seat of the bus. When we heard about that, we went to a conference to learn about it specifically. It was only an hour-long session, and we were like, oh, we need to learn, we need to know more. This isn't, you know, an hour isn't enough to learn how to implement this very new process with all the nuances.

Speaker 1 16:27

And we're fine down to so we've fit off business.

Speaker 2 16:30

Yeah, so we we we spoke to the people who were presenting at the time, Ongaro and Sons up in Northern California. We love them. Um, and we asked them, hey, would you mind if we came up and shadowed you for a couple of days? And they're like, Yeah, when do you want to come out? We're like, how's a week or two from now? Um, so we just wanted to go ahead and learn it. And we did about a couple weeks later, we were up there, Mario and I, and we brought our daughter along with us. Um, we were shadowing them, learning how how do they do that piece on the office side, and how do they do it in in the you know, out in the field and on the um management side of things, so so that we could really dial it in. And we learned it, and I think another week or two later, we implemented it at our at our team. And we were very quick to do that, which is you know has its pros and cons. There were some things that um we had to we stumbled with along the way, but what was really awesome is how our team showed up. After a couple of a couple of days of of this new way of going about the process, we had a team meeting and everybody shared their input. You know what? I think if we do, if we dial it in this way, or you know, if we do do it, you know, X, Y, Z over here, I think then it could be a lot more efficient. So Mari and I definitely don't stay siloed and make our own decisions. We incorporate the whole team because everybody has their valuable input. Yeah. Um, and they definitely did. They showed up and we worked together as a team to to streamline to streamline that. And it it brought the, you know, changed the business in another positive way.

Julian Placino 18:13

Wow. And I think uh that's really key, actually. What I've heard is that you went from sort of like being generalist and having everyone kind of do everything to playing to your individual team members' strengths, understanding what their unique gifting is, and then assigning roles based on what that is, um, so that each function of the business will be done with excellence for someone who has a kind of proclivity to being able to do that. And then also you allowed a very collaborative approach to the implementation to have everyone in the business like aligned with the strategy and then see where you can make little tweaks. I think that totally makes sense. Yeah. That's great. Yeah. Well, before we kind of shift gears, um, what's kind of like the final message that you want to share to any potential top talent who might be looking for great organizations to work for? Why should they come work for Allied?

Speaker 1 19:00

Yeah, uh, and the difference here is is we like to, I, you know, I we don't like to think of the people who are part of this team as as employees, but we look at them as team members because every, like what we just said, you know, we everybody gets together, we all collaborate, it's like a mastermind, right? Um, people who want a career, people who are tired to go into a job every day where it's just mundane, there's no growth, there's no opportunity, they know where they're at, they know they're not going anywhere. If they're if they're in that position and and and they really want to grow, uh, and they and they really want to have a um a great time growing and grow with a company that's also growing and you know share in in the in the collective vision of of this company, then this would be the place for a person like that. People who love to serve, people who love to take care of people. Um, those are the those are the right people who belong here on this team, and that's what we're looking for.

Julian Placino 19:55

Love it. Amber, what would you add to that?

Speaker 2 19:58

Not much. I mean, Mario really, he nailed it. I mean, uh, yeah, somebody who really cares about showing up to work every day and given given it they're all, not just putting their head down, oh, another day at work. I mean, we're human. We all have those days, right? Um, but but yeah, if they want a place where they can really feel like it's home, and you know, we do everything we can to um to make sure they have a great experience as well.

Speaker 1 20:28

And I got that's it. I got one other thing to say, and it's really telling. And this this tells about the the people that that you have, right? I love to train people, I love to talk, I love to communicate, and and and I it's my passion, right? And I opened up to in a training one day. I said, Hey, Saturday mornings I'm gonna open up to everybody. Whoever wants to come in for more training on Saturday mornings, I will be here for you. Just let me know what you want to work on and what you want to do on your own time. You guys show up on their own time on Saturdays, they could be doing other things, but they come in and they and they spend four and a half, five hours like their training. They really care because they feel like they belong to something that's much bigger than them and they want to be a part of that and and and they you know they want to keep growing.

Speaker 2 21:16

Yeah, exactly. I was just gonna add a final note. Yeah, people who want to grow uh are and who are open to growing, that's they're definitely those are the people who also thrive here.

Julian Placino 21:28

I think that's great. And I think that has so much to do with the type of person that you hire, like part at the very beginning to make sure that they match sort of those uh those characteristics that you've seen a top performer. And also, Mari, how you make yourself just available to everyone based on what it is that they want to train for. Um, I think that's a great service, um, uh service leadership uh type type personality. So I think that's

AI Visibility And Peakzi Insights

Julian Placino 21:50

great. Well, uh, I know something also, Alan is known for moving quickly and being innovative. And and part of that, of course, is uh is with Peakzi. So, as you know, this this podcast here is powered by Peakzi. You're a Pixie customers. So share with us a bit about what your experience with Peakzi has been and start with first trying to explain in your own words what is Peakzi.

Speaker 2 22:09

Yeah, great question. I would say in a nutshell, from what I've understood on this Peakzi journey, is that Peakzi allows for AI optimization. So where, you know, before for years, SEO, search engine optimization was the huge way to get yourself out there online. But now with this huge shift, it's so many people asking chat, not just Google, it's not just Google it anymore. Oh, let me go to ChatGPT, let me ask um Grok or whatever AI engine that some people use, that's becoming the predominant search factor now. And Peakzi allows companies to get ahead of the curve in this, you know, kind of early stages of what AI is gonna do and how it's gonna disrupt things we don't yet know, but it's here to say we know that. So it allows you to optimize um and show up. And show up just like in SEO, only on AI platforms.

Speaker 1 23:19

Yeah. Yeah, and I know like Amber just said, you know, it's uh things are changing really quickly, and we see it in these industries because we belong to this best practice group, and we're friends with uh companies of all sizes across the country. And there's been a major disruption, it seems like, in the way that we're showing up uh in search results, because people are searching differently now, right? They're not just using, like Amber said, Google, uh, they go into Grok, chat GPT. And uh from what I understand, the way I understand I don't have a lot of information about it, but what I understand is is uh is if we're not informing the the artificial intelligence about who we are, uh then it doesn't we won't we won't show up to those customers when they're looking for us, right? And so I mean I think that if I'm wrong, I mean I think that that's the that's what it is in a nutshell, right?

Julian Placino 24:09

Yeah, no, absolutely. And and what we're talking about ultimately is AI visibility. How are you showing up in the new way that people are searching for information? As you mentioned before, used to be SEO, people just do the typical Google search, but now of course people are using Groc and ChatGPT and Gemini and all these LLMs where they look to search for information. So, how findable are you when it comes to that search? So um, so I guess I guess knowing sort of the landscape and knowing where the future is headed, how important do you think AI visibility will be to you and the industry moving forward?

Speaker 1 24:42

Oh, massively important. I I think that we're seeing it already. I and we we felt it this past year.

Speaker 2 24:48

This is a really um up and down year as far as you know, um and I think for not just contractors or home service businesses, we we've learned from across industries last year was very strange. Um there are a lot of factors, you know, the political uncertainty and and and AI disruption. We think that's it's definitely real, but um, but yeah, Pixie's helping with our AI visibility for sure, because there's lots of different ways that we've been able to optimize and uh it allows us to see where where others are in comparison and we have actionable things that we can do um to help you know stand out amongst the competition. And it's not just we don't even like to say we have competition because there's plenty for everybody, right? Um, but industry speaking, you you know what I mean by that. Um, but yeah, we we really are very grateful for it.

Speaker 1 25:44

And um we want to stay ahead of the curve. We want to make sure, you know, that's the thing, it's like if you don't uh adapt to the change, right? Then you will you will get left behind. And it's it's like we're a growing business. We want to make sure we stay on that same trajectory that we've been on. Um, and uh it's just an opportunity to keep growing and and and um and keep meeting the customer.

Julian Placino 26:04

Love it, love it, love it, love it. Um, have you had much experience with the AI visibility tracker yet? Have you played a bit with that?

Speaker 2 26:11

Yeah, and that's what I was kind of alluding to um a moment ago when I mentioned our competitors, because you're able to see, you know, how how they're showing up um and the percentage and even their review velocity, which is really interesting, how many reviews per month that that they're um that they're earning through through Google. And um it's it's a really it's a really great tool. So we've been able to see, yeah, I mean, where we stand amongst them and and what we can do to improve and and show up for our customers.

Julian Placino 26:43

Great. Well, anything else that you'd like to mention about Peakzi before we begin to close things out.

Speaker 2 26:50

No, I don't believe so.

Julian Placino 26:52

All right, all right. Well, certainly appreciate your insight. I'm sorry, Mario, go ahead.

Speaker 1 26:55

So yeah, we've we're just excited to keep learning about it and see how we can keep uh you know implementing and using the measuring tools there to keep uh being intentional about what we do in our marketing.

Julian Placino 27:05

I mean it's awesome. Well, uh, we're certainly uh appreciative of you being a customer and we're looking forward to continuing to working with you uh and seeing you really succeed with the platform. So um so let's start to close out. And

Funny Calls Future And Legacy

Julian Placino 27:16

generally, we like to close with a bit of a kind of a fun lightning round. So uh usually there's one guest, but now we have two, so let's kind of uh see how things go. Okay, so um let's start with this. What do you think has been like the funniest service call that you've ever had?

Speaker 1 27:30

You've gotta have some the funniest service call we've ever had. Oh, there's been some wild ones. Um, the funniest service call we've ever had. You know, I nothing is top of mind right now. Um service call we've ever had.

Julian Placino 27:49

Maybe you're not funniest or most memorable or impactful.

Speaker 1 27:51

Yeah, we've had I I've been on service goals personally where people have goats in in their yards, and you know, you're working, and the goats like knocking you over while you're working, and there's farm animals. And I mean, we live in we're in Prescott over here. So um, but something no, nothing in particular is coming to mind. I mean, there's yeah.

Julian Placino 28:09

Well, I think that's a funny one right there, uh, going on site and having you know animals and stuff like that. That's always kind of unexpected, so that's good. Um, so what what's something, and this is just to kind of learn more about your personality and interesting backstory. And actually, you you saying that you were a musician and that's what you got interested in. That was that was really good. So you can't use that one, but what's something fun and interesting about you um that when people learn about they think is kind of unique? And uh Amber, we'll start with you first.

Speaker 2 28:36

Oh, probably the thing that that comes to my mind is that I used to do aerial silks with the silks and the lira, the acrobatic stuff.

Julian Placino 28:47

Oh, that's cool.

Speaker 2 28:48

Yes, that was. But then our our daughter came along, even though it was four years ago, she keeps us super busy. So uh but occasionally occasionally I'll I'll get back, I get back out there and and and hang upside down.

Julian Placino 29:18

Well, that is a fun fact indeed, and maybe a cool marketing thing that you can do on TikTok for the business. So uh that sounds funny. How about you, Mario? What's your interesting fact?

Speaker 1 29:27

Oh, um well, I'm I'm a person that likes to learn a lot of different things. So I've always had my hands in the like uh for instance, I was a musician, I was uh in the boxing for a long time. I boxed for like 10 years. Um yeah, just a reader, just a person who just really enjoys uh philosophy and and and um science. And I'm just yeah, just a life learner.

Julian Placino 29:49

You're like a renaissance man, right? So athlete, a musician, philosopher, home services leader. I love it, I love it. So um, so what would you say, what would you say is the future of home services in one word or phrase?

Speaker 2 30:04

I think it's it's hard to say it just with just one word, but I think personalization is still here to stay, even though AI it's not going anywhere, and I think if businesses can utilize that as a um, you know, as a as an efficient tool for the back-end processes, but having that personal touch with humans in the home service and home services industry, I think is still huge with customers and homeowners, and and I think that's not going anywhere.

Speaker 1 30:37

I'd say one size fits one size fits all approach is never not gonna work. It's it's a tailored approach. That's really it. I mean, it's it's gotta be every customer is different. So um as long as you can keep um uh tailoring your process as you go, and it's always purpose of a process. I think that that is gonna be yeah, that's that's very important thing to keep in mind.

Speaker 2 31:00

So there's 200 words for you as a place to work.

Julian Placino 31:03

That's a lot what what I still got is don't lose the human element, personal personalization, uh treating customers as they are, meeting where meeting them where they are. Um, and I think that's really really good. So so yeah, so so final question here for you. Um, y'all have had an amazing journey. This has been really fun getting to know y'all, but when it's all said and done, like what kind of legacy do you hope to leave behind for your community, your customers, your team members? What do you think?

Speaker 1 31:28

We want to build something that's gonna outlive us, that's gonna continue to create opportunities for people. Uh, and I I used to say in the in the trades, but it's it's not just the trades anymore because we have office personnel. And um, we want to Amber and I's goal is to keep giving people opportunities to continue to grow spiritually, emotionally, uh, professionally, in whatever capacity they want to grow. We want to provide that environment here. And um, that's what it is. And and and long after we're gone, I know that allied will still be here and it'll still be creating massive opportunity for people.

Speaker 2 32:04

And from a customer perspective, we want the legacy that we want to leave with our customers is that that we we are the company in town they know they can trust that they're gonna get amazing service and electrical work that is done accurately and safely, which is so important when it comes to and HBC, yes. Um, it's you can't mess around with um heating and cooling and electrical. I mean, yeah, and and we're the pros who will get it done right and that they know that they can trust us forever.

Julian Placino 32:39

Love it. And I think that is a beautiful legacy to leave behind indeed. So, well, this is again really, really fun getting to know you all.

How To Connect With Allied

Julian Placino 32:45

So close us out, share with our viewers your website, your social media, how do people connect with you and follow you?

Speaker 2 32:52

Yes. So on social media, we're callyourallie on Instagram and Facebook. Our website is callalliedelectric.com. You could also still reach us on from callyourallie.com. And um, yeah, check us out on social media, see the fun that we have uh here at our team in the offices.

Julian Placino 33:11

Awesome. And we'll make sure to have all that contact information in the show notes. So uh so Amber and Mario, it has been really great getting to know you. We wish you all the continued success.

Speaker 3 33:20

Happy Julian, we're gonna be here.

Speaker 2 33:22

You too. Thank you.

Julian Placino 33:24

And that is it for today's episode. Thanks for tuning in, and we'll see you next time on the next episode of the Home Services Success Stories Podcast powered by Peakzi, the number one AI platform for growing your home services business.